Mediahedge offers a full set of supporting services. Content owners, content distributors and digital service providers who join the platform benefit from an experienced team who manage everything from set-up to maintenance:

• Integration: Mediahedge engineers design the specific system configuration needed for each customer depending on individual needs, install the system and ensure proper training for the operators or engineers. In most cases some integration is required, fitting the solution perfectly into customer’s operating environment and specific workflow.
• Customization: When required, specific customers needs can be supported by customizing the system or even developing additional features.
• Security management: The Mediahedge operations centre engineers manage network security and platform access for each customer.
• Data management: Customers using the central Matching System and database, outsource their data management to the operations centre. Furthermore, data is managed in order to compile a consistent end-result from multiple matching server replies on a single matching request.
• Traffic management: Network capacity and overall system performance is also managed from the operations centre.
• Service maintenance: 24/7 operational support, including on-site support for premium customers.